Billing Clerk

A billing clerk manages and processes utility billing for customers through a variety of tasks. They enter and update customer account information, ensure accurate billing records, generate and distribute utility bills, and process payments. They respond to customer inquiries, resolve billing disputes, and manage account setups and closures, including processing adjustments and refunds. Clerks maintain organized records, prepare reports on billing activities and revenue, and ensure compliance with policies and regulations. They use billing software efficiently, troubleshoot system issues, and communicate changes in rates or policies to customers, ensuring smooth and efficient billing operations.